The online vets loved by pets

At Online VetCare, we believe that most of your pet health worries can be resolved over a video or phone consultation. We offer convenient access to our experienced award-winning veterinary surgeons from the comfort of your own home.

How does it work?

Book an appointment

When booking you will be asked to select your appointment type and to select the time slot that suits you. You will then be asked to enter your name, phone number, email address, pets name and a brief outline of your pet's issue. Once your appointment has been confirmed you will be asked to authorise payment for the consultation.

Your video consultation

You will receive an email to confirm your video consultation containing a link that you will be prompted to click to start the consultation. Before your appointment, your vet surgeon will have reviewed your pet’s details, so as soon as your video consultation begins, they will be prepared and ready for you.

After Care

After your video consultation you will have received professional advice, a treatment plan, and/or a referral to your local veterinary surgery.

Your pet's medical record will be saved for future video consultations.

How we can help your pet

Whether your pet is unwell or you need general advice about their health, our team of experienced vets are ready to help. During the consultation our vets will talk through all of the treatment options with you. If the vet concludes that your pet needs a physical examination they will recommend that you book a visit with your local veterinary surgery, they will offer guidance on whether you need to book immediately or if you can wait safely for a more convenient time.

Whatever the outcome you can trust that you will be making informed choices based on the best possible veterinary advice.

Frequently asked questions

Video consultations usually take around 15 minutes, there is some flexibility in the timings, but if you feel you may need significantly longer please let the vet know at the start of the consultation.

A Consultation with one of experienced vets will cost just £15.

Yes of course! Simply select a phone consultation instead of a video consultation. The vet may ask you to send additional information before the call ie photographs to help them with their recommendations.
Our vets cannot prescribe medications for your pets, but they can offer you non-urgent advice and make recommendations on your pets health and wellbeing.