We are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may update this Policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
About us Online VetCare is part of DNA Vetcare, a company limited by guarantee registered in England and Wales under company number 05185406. Our registered address is 105 Humber Road, London, SE3 7LW. We are registered for VAT purposes with registration number 873142036.
Lawful basis for processing your data Organisations are permitted to process data if they have a legal basis for doing so. DNA Vetcare processes data on the basis that:
As your chosen Vetcare provider we have a legitimate interest in processing your data. Which includes some or all the following:
You can request that we remove your details from our database at any time by notifying us in writing, unsubscribing from emails, or by calling us. Please note this may affect the extent to which we are able to provide services to or interact with you in future.
nformation we collect about you We obtain information about you when you use our website, for example, when you register with us or book online
The type of information we collect The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
CARD DETAILS INFO
How do we use your information?
We may use your information to:
How long do we store your data
We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example our healthcare plan provider). We will hold your personal information on our systems for as long as is necessary for the relevant activity (ie for as long as you are a client +4 years or immediately if you request to be deleted).
Where we store your personal data
As part of the services we offer to you, the information which you provide to us is stored within our practice management system, RX Works. Records will be available across DNA Vetcare for the benefit of patient care and transferring records.
Your data may be transferred to countries outside the European Union (“EU”). This may happen if any of our servers are located in a country outside of the EU. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing.
If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.
Disclosure of your information
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers for the purposes of providing services to you (for example to send you appointment reminders). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Links to other websites
Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.
This Policy was last updated in February 2021